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Common queries answered

Frequently asked Questions

We ship all orders within 24 hours of them being placed.

Every single mat comes with a one year warranty (365 days from the date of purchase) that covers any instances of a manufacturing defect. If your mat malfunctions, we will replace it.  If something occurs after this warranty period has expired, your mat will always have value. Your mat has a lifetime trade-in value of 50% its original cost. If you want to get a new mat you can send in your old one, regardless of condition, and receive this credit towards your new purchase. It doesn’t matter how long you have had it or what happened to it, you can still get credit for it. If your controller stops working after a year, you can simply purchase a replacement.

Yes, we ship to any country worldwide.

When your order is shipped you will receive a confirmation email with the carrier and the tracking number. Go to that carrier’s website and enter your number to track your package.

We recommend that you begin at 37 °C, the average temperature of the human body. Gradually adjust from there until you find a heat setting you are comfortable with. You can cover your Bed / mat with a blanket or towel to trap heat inside, making it hotter. The same blanket or towel can also guard your skin if the stones feel too hot for you. As a general rule of thumb:

  • 35-40° C (95-104° F) for overnight use
  • 45-55° C (113-131° F) for 2 hours or more
  • 55-65° C (131-149° F) for 30-90 minute sessions
  • 65-70° C (149-158° F) for 30-60 minute sessions

You can instantly extend your product’s warranty from 30 to 365 days by doing ONE of the following:

1. Take a picture or make a video of our product while you are using it. (Please be advised that these images may be used by Digital Spine on its website or in other promotional materials. Your sending us this picture or video constitutes consent to such use.)

2. Review the Digitalspine™ Mat / Bed, describing your experience with it and how it has helped you. You may either send your review to digitalspinemedical@gmail.com.

3. Like us or share our site on Facebook, Google +, or Twitter. You must send us a link to your profile for the social media used.

4. Recommend our products to friends or family and have them mention your name when they purchase a Digitalspine™ product.

After you have done one or more of the above, e-mail us with sufficient information to enable us to register your extended warranty.

This warranty is fully transferable, so if you purchased your Mat / Bed from a company other than Digitalspine™, your product is still covered by the warranty as long as you can show us an original receipt of initial purchase.

A. The Warranty does not cover repairs or replacements caused by accidental or intentional physical damage, condensation, spilled liquids, misuse, abuse, altered or damage caused by non authorized repair personnel or by Buyer .

B. The Warranty does not apply if the DIGITAL SPINE products are used in a commercial or rental application.

Yes, it is possible. It can be disassembled and loaded in the back seat of the car.

Osteoporosis , Disk surgery (with Prostheses) , Scoliosis, Pregnant Woman

It is recommended to use 30 minutes after the meal at the temperature of 45°c~55°c due to the loss of energy.

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